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my ongoing meditation on systems, human cognition, and how to best collaborate with teams to delight and empower both.

Social Ticketing & Event CRM System Hera Ticketing System Social Ticketing & Event CRM System Social Ticketing & Event CRM System Social Ticketing & Event CRM System Social Ticketing & Event CRM System Social Ticketing & Event CRM System Social Ticketing & Event CRM System Social Ticketing & Event CRM System Social Ticketing & Event CRM System Social Ticketing & Event CRM System Social Ticketing & Event CRM System Social Ticketing & Event CRM System

On 28, Mar 2012 | In | By ninavizz

Social Ticketing & Event CRM System

Primary Tasks: Product strategy, ux strategy, user & stakeholder interviews, competitive analysis, user roles definition, ux design, content strategy & writing. 

The Hera ticketing event management platform was a project I endeavored, at first to make design recommendations to Burning Man. Later, I developed and pitched it as a first project for a non-profit product incubator I sought startup funding for.

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Multi-device, multi-user Potty Training app Multi-device, multi-user Potty Training app Multi-device, multi-user Potty Training app Multi-device, multi-user Potty Training app Multi-device, multi-user Potty Training app Multi-device, multi-user Potty Training app

On 18, Jan 2012 | In | By ninavizz

Multi-device, multi-user Potty Training app

Primary Tasks: UX discovery, Interaction design

This project was dropped two weeks after its kickoff, so the slides here don’t reveal much depth or development. But I’m including it here anyway, cuz this was one of the most exciting things to cross my desk in some time—and I very much want to take-on more things like this in the future!  🙂  Feb 2014 note: More slides are being added asap, redactions pending…

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Rethinking Customer Care Rethinking Customer Care Rethinking Customer Care Rethinking Customer Care Rethinking Customer Care Rethinking Customer Care Rethinking Customer Care Rethinking Customer Care

By ninavizz

On 18, Apr 2011 | In | By ninavizz

Rethinking Customer Care

Primary Tasks: Ethnography, stakeholder interviews, client-site workshops, user research, functionality audits of existing systems, ux strategy, 911 heuristics review, and a little bit of design here and there.

For most of my time spent at Adobe, I was the UX lead on our T-Mobile account. T-Mobile’s commitment to customer service has always been second to none, so it was a real joy getting to work with them on re-building their end-to-end tools for customer service: in stores, at call-centers, and for customers to access directly online. 

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Special Olympics of Northern California Special Olympics of Northern California Special Olympics of Northern California Special Olympics of Northern California

By ninavizz

On 24, Mar 2011 | In | By ninavizz

Special Olympics of Northern California

Project Tasks: Stakeholder interviews, client-site workshops, functional audits of existing vendors & capabilities, user interviews, users roles definition, ux strategy.

The client’s expressed goal was to automate numerous patron & administrative tasks through the website, enabling the org to build new communities online, and enabling marketing efforts to better exploit social-web opportunities.

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BEA Participate!08 BEA Participate!08 BEA Participate!08 BEA Participate!08 BEA Participate!08 BEA Participate!08

On 18, Apr 2008 | In | By ninavizz

BEA Participate!08

Primary Tasks: UX/product strategy, hybrid interaction/visual design, content strategy & copywriting

From April 12-15th 2008, BEA Systems hosted their annual user conference in Chicago. Upon arrival, all attendees were given iPod Touch devices pre-configured for the conference, and prior to the conference were introduced to its website through Registration.

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