Image Image Image Image Image
Scroll to Top

To Top

work

my ongoing meditation on systems, human cognition, and how to best collaborate with teams to delight and empower both.

Yahoo! Yahoo! Yahoo! Yahoo! Yahoo! Yahoo! Yahoo! Yahoo!

On 08, Feb 2007 | No Comments | In | By ninavizz

Yahoo!

From March 2005 through 2006, I worked with Yahoo!’s HotJobs business-unit. In March of 2006, I joined the Platform Products Group, to work with the Yahoo! Network Standards UED team. My role was Senior Visual Designer,and with both teams I delighted greatly in the wealth of opportunities to collaborate with & learn from some of the best interaction designers & user researchers in the biz.

The projects shown here are as follows:

Yahoo! Registration 
Yes, this project was as wrought with politics and tedious pedantry, as all can imagine. Very pleased to see Y! on a much different path with its leadership & executive priorities, today. Shown in the first slide is one state of the flow’s first page.

Yahoo! Identity Platform
Shown here:
• Platform standard hover-over ID cards
• Platform standard modal windows (in this instance, used to modify ID settings)
• Platform standard default icons for “No Picture” and “Anonymous”

Yahoo! HotJobs, Scenarios-Based Flow Analysis
Hasty mockup-flows identifying planned primary & edge-case user flows, in a proposed  account migration process for HotJobs’ Employer customers. All customers had to navigate this flow once HotJobs’ new database tables & backend account structuring went live (in parallel with the all-new Recruiter product).

My carpool-buddy & HotJobs PM Chris, also had suspicions that the planned flows would be a disaster likely to crash our Customer Service call center & create a flood of user anger or abandonment… so upon this project falling onto my VisDe desk in the project’s waterfall, Chris & I pulled a few late nights throwing this together in partnership with the Customer Service director (who actually understood the existing account structures & numbers of ‘primary’ versus ‘edge case’ users, better than Engineering did).

The (BIG!) poster that resulted was a great success: visually demonstrating to the entire team (Eng, PM, UX) screen-by-screen & in high fidelity (so, believable views w/o any margin for imagination of ‘that will make more sense once live!’), what the resulting experience would be for our users.

The entire process went back to engineering & IxD to be re-thought, and when I left HotJobs a few months later, they were still at an impasse with how to navigate users through the weeds in a usable fashion. Yes, in the end it proved that Customer Service agents manually migrating each account, would have been a much more pleasant & cost-efficient direction to have gone with this.

While the above does sound a bit smugly negative in tone, this project was a great experience I’m grateful to have been able to have, at a time with the industry had yet to fully grok the implications of too-hasty startup code maturing in more resources-rich organization post-acquisition. It was a great real-life case-study, in why making core infrastructural decisions today for the benefit of tomorrow’s scaling needs, is so very important.

HotJobs was one of the earliest acquisitions of a live-product that remained a live-product & under its own brand, by any major web company… so in many ways, it was a great experience for all of us to learn so many valuable things.

Submit a Comment