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work

my ongoing meditation on systems, human cognition, and how to best collaborate with teams to delight and empower both.

Server-Side Dropbox Integration Server-Side Dropbox Integration Server-Side Dropbox Integration Server-Side Dropbox Integration Server-Side Dropbox Integration

By ninavizz

On 08, Feb 2014 | In | By ninavizz

Server-Side Dropbox Integration

Primary Tasks: Hybrid interaction/visual design, iconography design

The product this project was for, is an enterprise server OS that does versioning management & social file sharing for teams w/in a firewall-sheilded company server.

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Social Ticketing & Event CRM System Hera Ticketing System Social Ticketing & Event CRM System Social Ticketing & Event CRM System Social Ticketing & Event CRM System Social Ticketing & Event CRM System Social Ticketing & Event CRM System Social Ticketing & Event CRM System Social Ticketing & Event CRM System Social Ticketing & Event CRM System Social Ticketing & Event CRM System Social Ticketing & Event CRM System Social Ticketing & Event CRM System

On 28, Mar 2012 | In | By ninavizz

Social Ticketing & Event CRM System

Primary Tasks: Product strategy, ux strategy, user & stakeholder interviews, competitive analysis, user roles definition, ux design, content strategy & writing. 

The Hera ticketing event management platform was a project I endeavored, at first to make design recommendations to Burning Man. Later, I developed and pitched it as a first project for a non-profit product incubator I sought startup funding for.

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Multi-device, multi-user Potty Training app Multi-device, multi-user Potty Training app Multi-device, multi-user Potty Training app Multi-device, multi-user Potty Training app Multi-device, multi-user Potty Training app Multi-device, multi-user Potty Training app

On 18, Jan 2012 | In | By ninavizz

Multi-device, multi-user Potty Training app

Primary Tasks: UX discovery, Interaction design

This project was dropped two weeks after its kickoff, so the slides here don’t reveal much depth or development. But I’m including it here anyway, cuz this was one of the most exciting things to cross my desk in some time—and I very much want to take-on more things like this in the future!  🙂  Feb 2014 note: More slides are being added asap, redactions pending…

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Rethinking Customer Care Rethinking Customer Care Rethinking Customer Care Rethinking Customer Care Rethinking Customer Care Rethinking Customer Care Rethinking Customer Care Rethinking Customer Care

By ninavizz

On 18, Apr 2011 | In | By ninavizz

Rethinking Customer Care

Primary Tasks: Ethnography, stakeholder interviews, client-site workshops, user research, functionality audits of existing systems, ux strategy, 911 heuristics review, and a little bit of design here and there.

For most of my time spent at Adobe, I was the UX lead on our T-Mobile account. T-Mobile’s commitment to customer service has always been second to none, so it was a real joy getting to work with them on re-building their end-to-end tools for customer service: in stores, at call-centers, and for customers to access directly online. 

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Special Olympics of Northern California Special Olympics of Northern California Special Olympics of Northern California Special Olympics of Northern California

By ninavizz

On 24, Mar 2011 | In | By ninavizz

Special Olympics of Northern California

Project Tasks: Stakeholder interviews, client-site workshops, functional audits of existing vendors & capabilities, user interviews, users roles definition, ux strategy.

The client’s expressed goal was to automate numerous patron & administrative tasks through the website, enabling the org to build new communities online, and enabling marketing efforts to better exploit social-web opportunities.

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iPad sketching app iPad sketching app iPad sketching app iPad sketching app iPad sketching app iPad sketching app iPad sketching app iPad sketching app iPad sketching app iPad sketching app iPad sketching app iPad sketching app

On 08, Feb 2011 | No Comments | In | By ninavizz

iPad sketching app

Primary Tasks: Sketching, sketching, sketching. Storyboarding. Hi-fi wireframes for 3 scenarios, and 1 user mini-persona. A lot of sketching. Wash, rinse, repeat.

These slides are from my submitted entry, capping-off a 2-week “bakeoff” exercise among the design team I was working with. We started with a finite set of functional requirements & nebulous ideas that a prospective client’s creative director was curious to see realized, with the goal creating a tool to enable his own design team loosen-up and sketch more freely… but still with pixels.

Virtuwell Virtuwell Virtuwell Virtuwell Virtuwell Virtuwell

On 08, Feb 2010 | No Comments | In | By ninavizz

Virtuwell

Primary Tasks: Interaction design, user roles definition

Virtuwell is a first-of-its kind online service, taking the “Ask A Nurse” concept to the next level by offering diagnostic & treatment services for the most common & least-invasive maladies, that would otherwise cost much more to treat via physician office visits. And would require the hassle of leaving your house.

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BEA Participate!08 BEA Participate!08 BEA Participate!08 BEA Participate!08 BEA Participate!08 BEA Participate!08

On 18, Apr 2008 | In | By ninavizz

BEA Participate!08

Primary Tasks: UX/product strategy, hybrid interaction/visual design, content strategy & copywriting

From April 12-15th 2008, BEA Systems hosted their annual user conference in Chicago. Upon arrival, all attendees were given iPod Touch devices pre-configured for the conference, and prior to the conference were introduced to its website through Registration.

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Palm Foleo Palm Foleo Palm Foleo Palm Foleo Palm Foleo Palm Foleo Palm Foleo

On 14, Aug 2007 | In | By ninavizz

Palm Foleo

Primary Tasks: Client-site workshops, hybrid interaction/visual design, weekly micro-usability testing, prototype building in Flash. VERY quick iteration.

This was probably one of the most full-team, highly collaborative projects I’ve ever worked on. The initial ask was to simply polish a dowdy & troublesome suite of native apps on the yet-to-launch Palm Foleo device. And maybe the OS. At the eleventh hour, before the product’s long awaited launch.

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Yahoo! Yahoo! Yahoo! Yahoo! Yahoo! Yahoo! Yahoo! Yahoo!

On 08, Feb 2007 | No Comments | In | By ninavizz

Yahoo!

From March 2005 through 2006, I worked with Yahoo!’s HotJobs business-unit. In March of 2006, I joined the Platform Products Group, to work with the Yahoo! Network Standards UED team. My role was Senior Visual Designer,and with both teams I delighted greatly in the wealth of opportunities to collaborate with & learn from some of the best interaction designers & user researchers in the biz.

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AOL AOL AOL AOL AOL AOL AOL

By ninavizz

On 20, Apr 2006 | In | By ninavizz

AOL

In 2004 I worked at AOL’s Mountain View office in a visual design group directed by Philip Kim, within Mike Macadaan & Lisa Malmud’s design organization. My time there was spent working on a new “broadband specific” platform for AOL, that involved completely re-designing all of its live products to better capitalize on post dial-up bandwidth capabilities & more modern laptop monitors.

I primarily worked on AOL’s You’ve Got Pictures! product, and a product whose intent was to compete with iTunes—AOL Media Player (aka AMP)—that never launched.

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Ink, paper, dies, and factories; with athletes, divas, scientists, and more.

By ninavizz

On 24, Feb 2003 | In | By ninavizz

Ink, paper, dies, and factories; with athletes, divas, scientists, and more.

Primary Tasks: Art direction, design, management of freelance designers, photographers, stylists, and licensees. Press-checks, prototype development with overseas factories, model casting, guerrilla photography & styling.

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Art direction and the design of physical products and narratives was my professional focus, prior to 2004. Not much changed when I moved into digital: narratives are narratives, usability is usability, craft is craft, and manufacturing & shipping needs are akin to scaling & production needs. Humans will always be complicated. That keeps things interesting.